Example: Integrated Quality Management
Here at Linde Material Handling, we are never satisfied with past achievements and work towards optimising our products further and increasing their quality even more. Therefore, with our system of foresighted fault prevention we have established that in some individual cases, penetrating moisture can cause damage to the sensitive electronics of our joysticks. The solution was a waterproof Gore-Tex® membrane that now protects the interior of our joysticks from moisture. That is how our highly efficient quality management contributes to guaranteeing the technological edge of our products.
Benefits for people
The joystick represents the many precise and dependable working components of our machines. The technology is there to unburden people. That way, the driver can comfortably and precisely control all operations at all times. This is thanks to our quality assurance that is integrated into all operations down to the smallest detail.
Benefits for the environment
The sophisticated quality management at Linde Material Handling also provides for a more efficient utilisation of resources. It results in less wear and tear, longer service life of all components and minimises the need for spare parts. It increases handling capacity as there is less downtime and assures quicker response and correction of any deficiencies that occur.
Is it worth it?
Thanks to our ongoing quality management system, goodwill and guarantee costs have decreased by 15 percent and are continuing to decrease, and the rate of "right first time" has risen significantly. Cost advantages have resulted that we are able to pass on to our customers.
Above and beyond this, repair related down time has been reduced and we have been better able to comply with delivery times. And because our products last longer, their value also increases in the long term. Therefore, our measures for quality assurance result in satisfied customers. And they characterise the image of Linde Material Handling as a leading technological company.
