This browser is outdated. Please switch to a different browser to be able to use our website to the full extent.

The semi-automated option for order pickers N20 and N20 C

Automatically more efficient
N20 with SA option from Linde Material Handling in use in the warehouse

Digital process and supply chains and the growing individualization of products require greater automation of intralogistics processes. Horizontal order picking offers significant optimization potential in the warehouses of retail chains, logistics service providers, supermarkets, and drugstores. This process largely involves employees walking around the warehouse and manually picking and placing goods. These process steps become much more efficient with the help of the semi-automated option of the Linde N20 SA and N20 C SA order pickers, whilst also significantly increasing productivity and throughput in the warehouse.

Higher performance at every turn

As the interface to the human workforce, the industrial trucks play a central role in optimizing order picking. It is one of the most strenuous and time-consuming tasks in the warehouse with 30 to 45 percent of the working day being taken up by employees walking through the warehouse, and another 30 to 45 percent is spent manually picking and placing goods. It's clear to see that the optimization potential can be tapped into with the help of automation.

This is where the semi-automated driving modes of the N20 SA and N20 C SA order pickers come into play. They significantly reduce walking distances and the need to step on and off the truck, which has a direct impact on handling performance and productivity in the warehouse. Every step that the employee doesn’t take increases their performance and picking frequency. Tests using different picking methods showed around 20 percent higher performance with the semi-automated Linde order pickers compared to manually picking orders. One major advantage of the automated functions is that they can be seamlessly integrated into the customer’s processes, allowing employees to keep their usual picking routine but making it significantly faster and safer.

The N20 C SA by Linde Material Handling

More efficient order picking

Linde conducted a performance test using three common picking methods to demonstrate the high optimization potential. The result: that compared to purely manual order picking, efficiency was increased by around 20 percent.

Runs along and drives ahead

Semi-automated operation offers two modes for the most common customer applications. One of the most frequent processes carried out in high rack warehouses is picking on one side of the rack, with a driver walking through the aisle in a U-shape; the “walk-with-me” mode is ideal for this process. In this driving mode, the truck follows the driver’s walking path: If the driver stops, the truck also stops and if the driver continues walking, the truck continues. The driver can stay at the rack and collect the goods making the constant walking to and from the driver’s platform and the end of the forks a thing of the past. The onward journey is triggered by the employee passing a certain point known as a “virtual wall”, and this can be set via the remote control.

In smaller warehouses, the “continuous” mode is ideal as the truck travels through the middle of the aisle and can be loaded from both sides. This will require the driver to walk a Z-shaped path between both sides of the rack to pick up and place goods. The driver benefits from the Stop & Go function by sending the truck ahead while staying on the fork side, thus shortening walking distances. If necessary, however, the driver can simply drive the truck themselves.

Safety of the Highest Standard

To ensure that semi-automated driving does not pose a safety risk, a high-performance safety scanner is integrated at the front of the trucks. This scanner detects people as well as other trucks and even obstacles that suddenly appear in front of the truck, in turn avoiding collisions and accidents. The position of the driver can be determined with centimeter precision via the remote control, which communicates via ultra-wideband technology with four antennas mounted on the truck. The semi-automated driving modes also lower error and accident rates by reducing the risk of injury from constantly getting on and off the truck. Special protection at the front of the bumper prevents the driver’s feet from getting run over by the truck. Several lights mounted on a pole indicate the current driving mode with different colors. They also illuminate when the truck is in the semi-automated mode and warn when the remote control is not paired with the truck. To ensure a safe and comfortable working space for the driver, the truck automatically maintains a minimum distance of 50 centimeters from the rack and stops at the end of the aisle to avoid collisions with other trucks on the main drive path in the warehouse.

Safety scanner

Order pickers available with SA option

N20 - N25 order pickers

The N20 B, N20 – 25 and N20 – 25 HP low-lift order pickers from Linde Material Handling enable a highly efficient and safe order picking process thanks to their unique truck architecture with the battery located between the driver platform and forks: With a maximum fork length of 2,400 mm, various types of loads up to 2,500 kilograms can be transported.

Find out more

N20 - N25 C order pickers

The Linde N20 - N25 C low-lift order pickers are all-rounders in the warehouse thanks to their high loading capacity and dynamic driving characteristics. The long forks allow up to three pallets or four roll cages weighing with combined lifting capacity of up to 2000 or 2500 kilograms to be picked up simultaneously.

Find out more

N20 C D order pickers

The N20 C D double-deck order pickers are the ideal solution for efficient order picking and safe transport of pressure sensitive goods. Two pallets can be picked up separately and transported on top of each other to save space. Thanks to its compact design, the N20 C D is ideal for narrow aisles, even with full loads of up to 2,000 kilograms.

Find out more

N20 C LoL order pickers

The N20 C LoL order pickers allow two pallets to be filled in just one order picking cycle thanks to long load arms and the additional liftable fork. The N20 C LoL ensures fast and ergonomic picking as both pallets can be loaded one behind the other as well as lifted separately to a height that is easy on the back.

Find out more

N20 C L order pickers

The N20 C L order pickers simplify the picking process with single pallets in multiple ways. Thanks to the 2.2 kW lift motor, the N20 C L enables ergonomic picking at the optimum height for the picker. It’s a fast mover with speeds of up to 12 km/h (without a load) and even with a maximum load of 1.2 tons, it can accelerate up to 9 km/h and brake automatically around corners.

Find out more

The advantages of the semi-automated order pickers at a glance


High-level safety scanner as well as several safety features minimize the risk of accidents and injuries during automated mode.


Semi-automated driving modes help increase picking efficiency.


The N20 SA and N20 C SA order pickers’ semi-automated option can be seamlessly integrated into existing processes.

Cost efficiency

Due to the higher picking performance and handling capacity, the return on investment of the new truck option is very short.